Tracey Dimmock-Rump – Owner / Manager

Amberley Resthome and Retirement Studios

“I was referred to Gillian Robinson (HSCL) through a colleague as I knew I needed expertise help when starting out in the aged care industry. Little did I know I would get the best!
Working alongside someone as passionate as Gillian is a privilege which reflects the level of commitment she makes to you as a client. From the phone calls and emails, to the training sessions, to the continuous improvement guidance and depth of knowledge that is implemented in our system. I can’t thank Gillian enough for her support and have no hesitation in recommending her services to anybody in the healthcare sector.

She knows this industry inside and out and has played a pivotal role in our success as an organisation”.

Tracey Dimmock-Rump – Owner / Manager

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Jenny Dempsey – Owner / Manager

PARK LANE RETIREMENT VILLAGE

As facility managers we know all too well the time consuming task of writing implementing and updating policy / procedure manuals.

Back in 2013 with the opening of Park Lane looming and my “to do list” growing by the day, I remembered hearing about a lady called “Gillian Robinson” who could provide facility specific policy / procedure manuals and also support us in obtaining Ministry of Health certification.

Following my first meeting with Gillian I was very impressed by her positive and professional manner. During our meeting it soon became evident Gillian is extremely knowledgeable and passionate about the Aged Care Sector and achieving quality outcomes.

I left that meeting feeling refreshed and invigorated – ready to attack my “to do list”.

Gillian not only provided facility specific and user friendly policy / procedure manuals, she also supported us during the implementation period ensuring we met Ministry of Health audit requirements.

Gillian is truly a “book of knowledge” and most importantly she is approachable and always willing to share her knowledge. For Gillian there is never a silly question.

Having Gillian’s expertise on board has been a great asset not only at management level but also for our clinical care team.

If you are looking for a healthcare consultant who is professional, supportive, knowledgeable and accessible I would highly recommend Gillian Robinson of Healthcare Compliance Solutions Ltd.

Jenny Dempsey – Owner / Manager

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Electronic records and computer use in residential care facilities

I remember years and years ago hearing about the coming of the paperless society!  Do you recall that?  Have we achieved it?  If anything, we’re surrounded by more and more paperwork.  I receive enquiries on a regular basis from disgruntled nurses that are bogged down in paperwork and wanting to know if there is a simpler way to do things that will allow them time to get back to hands-on nursing; spending time with their residents.

I’m more than happy to help you with freeing up your time and still achieve all the necessities of documenting service provision.  One way to do this is using smart computer software.  I realise that up until recently our industry has not been ready for this however with the surge in uses of Facebook and other social networking sites, computers are not as intimidating as they once were!

I’m committed to getting your nurses back on the floor while working on the basis of continuous improvement and providing excellence in care based on evidence based practice.  In order to help me develop the tools you need I’d appreciate you taking a few minutes to complete this quick and simple survey.

Complete the survey HERE

Thank you for your time and look forward to getting a solution that will allow you to get out of the office and back to your residents!

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Introduction to Health and Disability Services Standards 2008

The Health and Disability Services Standards 2008 come into effect on 1 June 2009. They replace the Health and Disability Standards 2001.

These are largely revised Standards rather than new Standards and are focused on outcomes for consumers.

In the main, changes involve updates or amendments designed to reduce duplication in the Standards and provide greater clarity and consistency. Therefore providers who are compliant with the current Standards can anticipate they will have few issues becoming compliant with the revised Standards.

The revised sector-agreed Standards are the result of three years extensive collaboration with many groups including consumers, providers, government and non-government agencies and the Ministry of Health.

They have been structured in a new way that will make it easier to review and update parts of them in the future, in order to keep pace with new trends and developments.
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For more information view http://www.moh.govt.nz/certification

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Your most valuable asset

You choose them but what are your choices based on?· Yes, we’re talking about your staff!· Maybe one of your key staff members has just resigned so your instant reaction once you’ve accepted the fact they’re leaving, may be to advertise and get their position re-filled.· Wait just a minute though!· Is that position in it’s previous form the best option for ensuring the smooth running of that shift and achieving the best for the residents and the operational needs of the facility?

This may be just the opportunity to restructure some roles and look at the positions held within the organisation while clarifying whether the current structure is the best option.· Who have you consulted in making this decision?· Have your staff been complaining about anything lately or making suggestions for change?· Are you listening to their suggestions?·

Your staff truly are your best asset as they work the roles and know all the hold ups and loss of efficiency that is currently occurring on their shifts.· They will also have ideas on how things can be improved if you give them the time to value their suggestions and test their ideas.· People are unlikely to offer that information which is valuable to you unless you provide the opportunity and an atmosphere that welcomes input from everyone involved in the organisation.

In working with clients conducting employee surveys, one of the most frequently noted opportunities for improvement from responses is in the area of valuing staff.  How are you doing on that score? Is staff contribution recognised in a way that is meaningful to the individual staff members taking into consideration that all staff may have different things that motivate them?

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