MRSA was first isolated in NZ in 1975, remained at extremely low levels over the next 10 years (0.05% of 2077 surveyed Staphylococcus aureus isolates nationally in 1982). But from the 1990’s onwards the incidence of various strains of MRSA has steadily increased in both hospitals, rest homes and the community.

Most of us carry Staph aureus as part of our normal skin flora.  When we have a cut, wound  or other compromised skin integrity (e.g. infected dermatitis/eczema) some of our normal flora can increase in numbers to cause what we recognise as a clinical infection.

i.e. we catch this Staph aureus infection from our own normal flora

Community laboratory data now shows that 5 out of every 100  Staph aureus  infections in the South Island,  12 out of every 100 in the Auckland region,  are now MRSA

i.e. MRSA is now endemic in the population,  so trying to isolate those with MRSA or remove it from those who are carriers by ‘decolonisation’ (e.g. chlorhexidine body washes and mupiricin) is a wasted effort, and can in fact be counterproductive – toxicity, promotes antibiotic resistance, stigmatisation, isolating residents is generally shown to produce worse clinical outcomes.  Isolation is required for some infectious diseases which MRSA is not.

Resident/patient with MRSA – use good Standard Precautions (hand hygiene).  Cover any infected cuts or wounds as per normal.  Plus Contact Precautions (glove/gown) as you normally would if providing wound care and splashing or direct skin or uniform contact possible.

Staff member with MRSA – again no special precautions are generally required and ‘decolonisation’ is not indicated.  Good Standard Precautions (hand hygiene – alcohol hand rubs or liquid soap and water both work well).

We should always aim to prevent any cross infections of any organisms, susceptible or resistant.

Good ongoing environmental and equipment cleaning and hygiene should be maintained routinely in the facility, regardless of any known MRSA or other resistant organisms  (e.g. ESBL).

Additional Facts

  • Our total combined use of antibiotics has bred or created these resistant bacteria – are we doing all we can to reduce any over use of antibiotics? g. UTI’s are commonly ‘over treated’ on a positive dipstick result rather than clear clinical symptoms
  • Any known positive MRSA (or ESBL) only represents the tip of the iceberg – a known positive person is an indicator only of a much larger issue, there will be many more unknowns. So, like blood and body fluids, it is best to think any one of us – staff residents and patients – could be positive at any time because we not uncommonly will be but seldom be aware of it
  • MRSA, ESBL, VRE carriers – the good news is 9 times out of 10 we spontaneously lose our carriage or colonisation of these resistant bacteria in 1-12 months when we happen to be carriers and do not use antimicrobials, and usually we will not know when we are carriers, but temporary carriage is likely on staff several times over in a 5-10 year period
  • ESBL (extended spectrum beta lactamase) is increasing similarly to MRSA, but started a few years later. Its primary reservoir source is the bowel not the skin
  • Staph aureus itself (the susceptible form MSSA and the more resistant form MRSA) generally have equal pathogenic potential but are generally normal flora also
  • Each one of us is made up of 10 trillion tissue cells and 90 trillion bacteria  e. ‘your bugs are my bugs’ – we cannot but help share our microbes by touch, shedding skin, etc but we must actively reduce this sharing by good Standard Precautions on all by all

Our combined total use of antibiotics continues to create ever more microbial resistance.

Good hand hygiene and cough containment Standard Precaution practice coupled with thorough cleaning of equipment and the environment will ensure there is a lower risk of transmission and environmental contamination of our shared microbes – the resistant and susceptible forms.

Article shared with the kind permission of:

Author: Ben Harris – Microbiologist – Southern Community Laboratories (2015) 

Research indicates that 80% of clients transferring their business (and money) to another service provider leave without ever saying a word. Independent consumer surveys gain feedback in a pro-active way that empowers clients and increases client retention.

We conduct surveys on your behalf to gain stakeholder feedback on their perception of your service. Their responses are analysed and a documented report is completed which identifies areas of perceived excellence in service provision and identifies opportunities for improvement where these have been identified.

Gaining stakeholder (i.e.; family/whanau) feedback is a health sector audit requirement and you need to be seen to be utilising the information gained which is what we support you to achieve. Use our time rather than your own!

To find out more click here.

Coaching (sometimes referred to as Mentoring) is a process which supports you making gains beyond that which you thought possible! As a Business man or Business woman you inject your own energy and personality into your business. Is your business lacking energy and productivity or growth? Is that a reflection of you?

People tend to avoid having a close look at themselves and then wonder why their success isn’t as great as they see being achieved by others. Coaching and Mentoring are an opportunity for you to be a leader in your field of expertise; not a follower!

Coaching provides the opportunity for you to have a confidential working relationship with an experienced coach to eliminate limiting factors and enhance your skills, focus, knowledge and competence.

  • Gain satisfaction in your life, work role, health and fitness, finances, leisure activities and overall enjoyment of life!
  • Gain in confidence and self-esteem!
  • Enjoy a ‘bigger’ more enriched life!
  • Ensure the work role you perform is matched with your personality!
  • Gain clarity on what you want from your business?
  • Achieve things you wish you could achieve but thought weren’t possible?
  • Are you ready to change?

All these aspects of life CAN CHANGE! You deserve MORE!

Through participating in Coaching you can make gains you never thought possible. For me there is nothing more satisfying than seeing you have “light-bulb moments” which propel your life forward. Coaching is not the same as Counselling and does not dwell on the past. You can not change past events, however through Coaching you can dramatically alter your future direction and focus by changing patterns to make better choices and gain improved results in your future.

The relationship between Client and Coach puts you in charge and is based on trust, is non-judgmental and is a confidential partnership designed to achieve the gains you desire. Sessions are one-to-one however you may also like to attend some of our workshops which include:

  • Goal setting
  • Motivation
  • Communication skills
  • Stress management
  • Gaining balance in life
  • Self-esteem and confidence building
  • Successful relationships ( range of topics in this category)

As a Registered Nurse, experienced Business Manager and Certified Coach, Gillian looks forward to receiving a message from you to say you’re ready to take your life to the next level.

Don’t waste any more time – make contact with us today to start investing in your future.

Clinical Supervision follows a similar path to professional coaching and mentoring however is focused on clinical nursing practice. Clinical Supervision provides one-on-one support for Registered and Enrolled Nurses to improve their skills and knowledge through reflective processes.

Clinical Supervision is a confidential service which follows a similar path to professional coaching and mentoring, however it is focused on reflective nursing practice. Clinical Supervision provides one-on-one support for Registered and Enrolled Nurses working in the Residential Care setting to improve your skills and knowledge through reflective processes.

Clinical supervision generally takes place in a neutral environment so that you have privacy which allows you to discuss freely the issues affecting you in your nursing role. We utilise an eclectic approach to coaching, incorporating a number of coaching models to assist you in achieving optimum outcomes.

Working in residential care especially when there is only one Registered Nurse working at a facility, can be very isolating. Clinical Supervision is a great opportunity to ensure Nurses are on track with their nursing practice and keeping up with best practice in residential aged care. This is also a great opportunity to access expertise that provides peer support and prompts reflective practice.

Contact us now for more information.

I ate the best crispest, crunchiest, juiciest, rosiest, sweetest most marvellous apple while I was driving home last night after attending a seminar. I had put it in my bag earlier for just such an occasion and it really was the very best apple.

You might be wondering why I’m writing about eating an apple. Well the point is I can eat an apple. I can eat an apple while driving a car. No-one should drink and drive and we are not allowed to text and drive but eating an apple while driving is still allowed.

The reason it was good to eat this most marvellous apple was that in order to eat it I first had to achieve a whole range of things. I had to have the money to pay for this crunchy crisp apple which confirms I have the financial reserves to not only pay for the petrol and maintenance for my car but also to pay for this beautiful rosy apple. I had to also remember that I liked apples along with remembering where the supermarket was to buy that most marvellous apple. I then had to recall where I’d parked my car and have the mental competence to get myself and my car and my apple out of the car-park and heading for home.

This all takes having an intact mind so I find it rather encouraging and reassuring that my mind seems to be working just fine.
To be able to eat this delicious thirst quenching juicy apple I had to have physical strength to drive my car and walk into the shop, buy the apple and walk with ease back to my car without getting short of breath in order to drive home. I had to have the muscular strength in my legs to walk, use the foot controls in my car with ease and have the physical reactions to stop in a hurry if I had to. All this being achieved while enjoying a gift of natures food, my wonderful apple. The hand dexterity needed to hold and manoeuvre that apple so I could bite the piece I wanted while steering the car was also something I take for granted. I realise I take for granted having healthy teeth to munch and crunch that beautiful apple. This all confirms my body and mind seem to still be functioning with strength and ease which I am very grateful for.

As I savoured every mouth full of this delectable apple while driving home tonight I wondered if when I’m 80 or 90 years old I will still be able to do this most enjoyable feat. I thought of all the things that must function for me to buy apples year after year. Will I have the ability to drive my car and walk into the supermarket and pick the nicest looking apple, pay for it and eat it with my natural teeth? Oh I do hope so.

To increase my odds of repeating this enjoyable drive home devouring delicious mouth full by delicious mouth full of apple, I decide I will need to take good care of myself. I will need to make sure I keep up my physical strength through regular exercise and eat a good diet to maintain a healthy weight. I will need to look after my eyesight with regular eye checks. I will remember to take regular visits to the dental hygienist and look after my teeth. I will manage my finances and enjoy reading books, socialising and learning new things to keep my mind active. And yes, I will continue to hope that with all the right self-cares and a bit of luck, when I am 80 or 90 years old I will be able to go to the supermarket to pick out the very best apple.

I’ve been working through the new Health and Safety at Work 2015 legislation and have concerns about how this applies to not only care facilities and new reporting requirements, but also to Villages.  This legislation could cause all sorts of issues for you and in my view needs further clarification as to how it is to be applied to ARRC residential care setting and Villages that come under the RVA.

The Retirement Villages Association define a ‘Licence to Occupy’ as –

Licence to occupy – This is the most common form of occupation right in New Zealand. A licence to occupy gives you the right to live in your residential unit and to use to village facilities according to the terms of the licence to occupy. The ownership of the land and building remain with the village operator.”

The new Health and Safety at Work Act 2015 which applies from the 4th of April 2016 requires a PCBU (Person Conducting a Business or Undertaking) to report notifiable injuries or illnesses and all notifiable incidents. Looking closer at the terminology used in the legislation is states in relation to responsibility to notify

Health and Safety at Work Act 2015.
Sub Section part 2 – clause 37 Duty of PCBU who manages or controls workplace  (
this appears to apply to Village operators as well as ARRC providers)

(4) In this section, a PCBU who manages or controls a workplace—

(a) means a PCBU to the extent that the business or undertaking involves the management or control (in whole or in part) of the workplace; but
(b) does not include—
(i) the occupier of a residence, unless the residence is occupied for the purposes of, or as part of, the conduct of a business or undertaking.

The red text seems to be the rationale for notifications being required from care facilities but it would seem it also applies to village units, studios and apartments.  How are you going to know if your village residents have had an injury or illness which is classified as notifiable?

Part 1 Section 23 –  Meaning of notifiable injury or illness

(1) In this Act, unless the context otherwise requires, a notifiable injury or illness, in relation to a person, means—
(a) any of the following injuries or illnesses that require the person to have immediate treatment (other than first aid):

(i) the amputation of any part of his or her body:
(ii) a serious head injury: (
This could apply in the case of a fall where a resident has a knock to their head?)
(iii) a serious eye injury:
(iv) a serious burn:
(v) the separation of his or her skin from an underlying tissue (such as
degloving or scalping): (
Does this apply to skin tears of a particular size?)
(vi) a spinal injury:
(vii) the loss of a bodily function:  (
Fall resulting in fracture?)
(viii) serious lacerations:

(b) an injury or illness that requires, or would usually require, the person to be admitted to a hospital for immediate treatment:
(c) an injury or illness that requires, or would usually require, the person to have medical treatment within 48 hours of exposure to a substance:

Implementing this into this sector may be difficult due to the rights to privacy of those living in ‘independent’ ORA situations. The key definer in this section is clause a) any of the following injuries or illnesses that require the person to have immediate treatment (other than first aid).  If an ambulance is called to attend to a village resident this could be deemed ‘immediate treatment’.

Part 1 Section 24 – Meaning of notifiable incident –

(1) In this Act, unless the context otherwise requires, a notifiable incident means an unplanned or uncontrolled incident in relation to a workplace that exposes a
worker or any other person
to a serious risk to that person’s health or safety arising from an immediate or imminent exposure to—

(a) an escape, a spillage, or a leakage of a substance; or
(b) an implosion, explosion, or fire; or
(c) an escape of gas or steam; or
(d) an escape of a pressurised substance; or
(e) an electric shock; or
(f) the fall or release from a height of any plant, substance, or thing; or
(g) the collapse, overturning, failure, or malfunction of, or damage to, any
plant that is required to be authorised for use in accordance with regulations;
or
(h) the collapse or partial collapse of a structure; or
(i) the collapse or failure of an excavation or any shoring supporting an excavation;
or
(j) the inrush of water, mud, or gas in workings in an underground excavation or tunnel; or
(k) the interruption of the main system of ventilation in an underground excavation or tunnel; or
(l) a collision between 2 vessels, a vessel capsize, or the inrush of water into a vessel; or
(m) any other incident declared by regulations to be a notifiable incident for the purposes of this section.

Clearly the majority of these apply to manufacturing and industrial sites however some could potentially be applied to the care and village setting.

What do you see as your liabilities?  What is the responsibility for the operator in managing potential risk?  Which assessment tools and accompanying definitions are we best to apply if any?  If alcohol consumption by a resident or failing cognitive state is likely to contribute to their safety, where are the boundaries for responsibility between the resident and the operator? 

Share your comments ….

Multidrug resistant organisms – an update for residential care

The increase in bacteria that are resistant to antibiotics is now a major concern for healthcare providers across the world. Recently the UK’s top doctor, Dame Sally Davies, described antibiotic resistance as ‘serious a threat as terrorism’, predicting that people may die from routine post operative infections within 20 years as there would be no effective antibiotics available.

Multidrug resistant organisms (MDRO or MRO) are organisms that are resistant to several antibiotics to which they would normally be susceptible or two or more classes of antibiotics1. This means that the choice of antibiotics to treat an infection with an MDRO is usually not the first one and may have limited effect.

The MDRO that are most commonly encountered in residential care are MRSA (methicillin resistant Staphylococcus aureus) and extended-spectrum β-lactamase (ESBL) producing organisms. However there are some new kids on the block, which, although seen more in the acute healthcare sector, are finding their way into our residential care facilities. These very resistant superbugs include Vancomycin resistant enterococci (VRE) and Carbapenem resistant enterobacteraciae (CRE).

Some of the characteristics of these MDRO are summarised in the table below

Summary of MDRO characteristics

MDRONormal habitatInfectionsMode of transmission
MRSASkin (nares, groin)Skin, urinary tract, chest, woundContact – colonised or infected skin/ulcerContaminated items/surfaces
ESBLsBowelUrinary tract, wound, pneumoniaContact with faecal or urine contaminated items. Contact with colonised wound/ulcer
VREBowelUrinary tract, wound, pneumoniaContact as for ESBLsContaminated environment
CREBowelUrinary tract, wound, pneumoniaContact as for ESBLs 

High prevalence rates of MDRO colonisation in long term and aged residential care facilities are frequently reported in the literature. Although MDRO are often introduced into a facility from a resident who has recently been in hospital or has had multiple courses of antibiotics, they can spread easily through ARC. This may be due to poor infection prevention and control (IPC) practices, poor facility design or inadequate number of toilets or merely through social contact between residents. However despite the high rates of MDRO in residential care, it does not appear that residents are at greater risk of infection with these organisms.

Residential care facilities can play their part in helping to reduce the spread of MDRO by having an effective infection prevention and control programme which includes the following specific to MDRO:

  • the use of standard IPC precautions and adherence to good hand hygiene practices
  • Additional IPC measures when indicated
  • surveillance of infections
  • antimicrobial stewardship e.g. reducing inappropriate use of antibiotics for asymptomatic bacteriuria.
  • Informing the emergency department or ward of the resident’s MDRO colonisation if admitted to hospital. This is important because additional precautions may be necessary in the acute hospital setting.

The care of a resident with an MDRO in an ARC facility must reach a balance of the needs of the resident to live a normal life within their ‘home’ and the responsibility to the wider society to prevent further transmission of the MDRO, which contributes to the increase in antibiotic resistance.

Staff and colonised or infected residents should understand the methods of spread of the MDRO and use suitable precautions to break this chain of infection transmission. In many cases this will be the use of routine standard precautions, particularly hand hygiene.

A risk assessment for each resident should be undertaken and the precautions tailored to their risk factors for spread. For example, emptying and handling urinary catheters and bags increases the risk of spread of ESBLs and apron and gloves should always be worn for this task.

Most MDRO colonise the bowel so faecal incontinence is always a risk factor for transmission.

For some of the more resistant organisms such as VRE and CRE, it is advisable that the colonised resident has their own room and toilet facilities and that staff wear a gown/apron and gloves for all cares that involve direct contact with wounds, emptying catheter bags, toileting or other intimate cares.

By ensuring staff are informed, regularly use standard precautions and good hand hygiene practices and implement antibiotic stewardship, together we can help reduce the rate of increase in MDRO in our society.

  1. Ministry of Health. 2007. Guidelines for the Control of Multidrug-resistant Organisms in New Zealand. Wellington: Ministry of Health

Ruth Barratt RN, BSc, MAdvPrac (Hons)

Independent Infection Prevention & Control Advisor

Infectprevent@gmail.com

Amberley Resthome and Retirement Studios

“I was referred to Gillian Robinson (HSCL) through a colleague as I knew I needed expertise help when starting out in the aged care industry. Little did I know I would get the best!
Working alongside someone as passionate as Gillian is a privilege which reflects the level of commitment she makes to you as a client. From the phone calls and emails, to the training sessions, to the continuous improvement guidance and depth of knowledge that is implemented in our system. I can’t thank Gillian enough for her support and have no hesitation in recommending her services to anybody in the healthcare sector.

She knows this industry inside and out and has played a pivotal role in our success as an organisation”.

Tracey Dimmock-Rump – Owner / Manager

PARK LANE RETIREMENT VILLAGE

As facility managers we know all too well the time consuming task of writing implementing and updating policy / procedure manuals.

Back in 2013 with the opening of Park Lane looming and my “to do list” growing by the day, I remembered hearing about a lady called “Gillian Robinson” who could provide facility specific policy / procedure manuals and also support us in obtaining Ministry of Health certification.

Following my first meeting with Gillian I was very impressed by her positive and professional manner. During our meeting it soon became evident Gillian is extremely knowledgeable and passionate about the Aged Care Sector and achieving quality outcomes.

I left that meeting feeling refreshed and invigorated – ready to attack my “to do list”.

Gillian not only provided facility specific and user friendly policy / procedure manuals, she also supported us during the implementation period ensuring we met Ministry of Health audit requirements.

Gillian is truly a “book of knowledge” and most importantly she is approachable and always willing to share her knowledge. For Gillian there is never a silly question.

Having Gillian’s expertise on board has been a great asset not only at management level but also for our clinical care team.

If you are looking for a healthcare consultant who is professional, supportive, knowledgeable and accessible I would highly recommend Gillian Robinson of Healthcare Compliance Solutions Ltd.

Jenny Dempsey – Owner / Manager

I remember years and years ago hearing about the coming of the paperless society!  Do you recall that?  Have we achieved it?  If anything, we’re surrounded by more and more paperwork.  I receive enquiries on a regular basis from disgruntled nurses that are bogged down in paperwork and wanting to know if there is a simpler way to do things that will allow them time to get back to hands-on nursing; spending time with their residents.

I’m more than happy to help you with freeing up your time and still achieve all the necessities of documenting service provision.  One way to do this is using smart computer software.  I realise that up until recently our industry has not been ready for this however with the surge in uses of Facebook and other social networking sites, computers are not as intimidating as they once were!

I’m committed to getting your nurses back on the floor while working on the basis of continuous improvement and providing excellence in care based on evidence based practice.  In order to help me develop the tools you need I’d appreciate you taking a few minutes to complete this quick and simple survey.

Complete the survey HERE

Thank you for your time and look forward to getting a solution that will allow you to get out of the office and back to your residents!